Staff UX Researcher- MetaMask

Details

• Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods.
• Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team.
• Deliver robust, timely insights that are tightly aligned with product milestones and decision points.
• Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives.
• Establish and evolve research best practices, processes, and templates that scale.
• Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps.
• Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions.
• Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context.
• Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints.
• Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues.
• Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users.
• Contribute to a program of Designer Enablement; training designers, PMs and marketers to self-serve their own evaluative research. This involves coaching stakeholders and creating lightweight frameworks, guidelines, and tools.
• Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.
• 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
• Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics.
• Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
• Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
• Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations.
• Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences.
• Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.
• You’ll be embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners.
• You’ll report into the broader UX Research function, contributing to shared standards, knowledge repositories, and cross-lane initiatives.
• You’ll operate with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business.