Senior Renewals Specialist

Details

• Strategic Renewal Ownership. Manage the renewal process for our high-value, complex customer accounts, including multi-product and custom contracts, to maintain and strengthen client relationships, proactively addressing retention challenges, negotiating and optimizing account value. Serve as the primary renewal point of contact, guiding customers through detailed contract discussions and Negotiation.
• Retention Strategy Execution. Apply a consultative approach to proactively mitigate churn risks and identify opportunities for account growth through cross-sell and upsell opportunities. Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies.
• Customer Relationship Management. Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
• Commercial Negotiation. Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders. Strategically reduce discounting over time by reinforcing product value, aligning on outcomes, and driving toward standardized pricing and contract terms.. Influence renewal and expansion outcomes through value-based communication and creative problem solving.
• Data Analysis and Reporting. Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities. Propose tailored renewal strategies to improve retention and customer satisfaction.
• Cross-Functional Collaboration. Work closely with legal, finance, sales, customer success, and operations to ensure smooth execution of renewals, resolution of complex contract or billing issues, and accurate forecasting.
• Customer Advocacy & Enablement. Educate customers on product value, recent enhancements, and roadmap alignment to strengthen the case for renewal and expansion. Capture and communicate feedback to internal teams to support continuous improvement.
• Process & Tool Optimization. Ensure all renewal agreements are properly documented and compliant with company policies and procedures. Contribute to the refinement of renewal processes, templates, and tooling. Serve as a subject matter expert for systems like Salesforce and Gainsight, mentoring junior team members in best practices.
• 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment.
• Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
• Proven experience handling complex or strategic renewal and expansion negotiations.
• Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities.
• Excellent communication, relationship-building, and stakeholder management skills.
• Proficient in Salesforce, Gainsight and other tooling.
• Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-making.
• Demonstrated experience working collaboratively with cross functional teams
• Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.