Senior Manager, Web Technology| Canada| Remote

Requirements and responsibilities

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Details

Lead AI-enabled website transformation. Drive the evolution of grafana.com into an AI-first, agent-ready platform optimized for humans, search engines, AI assistants, agents, and LLMs. Build practical AI-enabled systems for content workflows, QA, personalization, localization, analytics, experimentation, and web operations.
Own the web platform. Ensure the marketing website is stable, secure, performant, dependable, and easy to evolve. Define practical standards for reliability, incident handling, operational visibility, platform health, performance, and security hygiene.
Improve delivery predictability. Own the operating system for web technology work including clear operating cadences for roadmap reviews, stakeholder updates, prioritization, and delivery accountability.Use automation and AI-assisted workflows to reduce coordination overhead and improve clarity.
Build better digital experiences. Partner with marketing, product, design, and engineering stakeholders to help create a more seamless path from website visit to product trial and activation across different user intents and journeys.
Scale self-serve web operations. Make the site easier for internal teams to edit and maintain through strong CMS models, reusable patterns, content and UX guardrails, documentation, and governance.
Lead and grow the web team. Lead with clarity, accountability, strong technical judgment, and open communication while helping the team balance operational rigor with thoughtful innovation. Manage, mentor, and develop a team of web developers by raising technical standards, building AI-first development practices, clarifying ownership, and helping each person increase their impact and strategic contribution.
You have a strong point of view on how AI will change web strategy, web operations, and digital user experiences, and you can turn that point of view into practical systems, workflows, experiments, and measurable improvements.
You have strong technical judgment and can earn the trust of experienced engineers while communicating clearly with marketing and executive stakeholders.
You have experience leading web engineering teams and building reliable, scalable, high-performing web platforms with strong operational discipline and delivery predictability.
You understand modern frontend engineering, CMS-driven websites, analytics, integrations, performance, security, launch operations, and AI-enabled digital experiences.
You can turn ambiguous business needs into clear technical plans, priorities, timelines, tradeoffs, and decisions.
You have a strong operational mindset and improve delivery through better systems, not last-minute heroics.
You care about team growth and know how to develop engineers through mentorship, accountability, and meaningful ownership.
You focus on measurable impact across reliability, content velocity, self-serve adoption, discoverability, funnel performance, AI-enabled efficiency, and user engagement.
Experience with Next.js, React, TypeScript, Tailwind, Storyblok, Vercel, Algolia, RudderStack, BigQuery, AirOps, and similar tools.
Experience using AI to improve engineering workflows, QA, documentation, planning, analytics, experimentation, or operational reporting.
Experience creating self-serve systems that help marketing, content, events, and regional teams move faster without compromising quality.
Experience building AI-enabled web experiences, agent-ready content systems, personalization, chat experiences, or LLM-optimized websites.
What success looks like: Predictable, high-confidence delivery with clear priorities and fewer surprises A stable, secure, high-performing web platform with strong operational visibility Faster, more self-serve content operations across marketing teams Improved discoverability, engagement, conversion, and activation through better digital experiences Practical AI-enabled systems that improve team velocity, quality, and user experience
Predictable, high-confidence delivery with clear priorities and fewer surprises
A stable, secure, high-performing web platform with strong operational visibility
Faster, more self-serve content operations across marketing teams
Improved discoverability, engagement, conversion, and activation through better digital experiences
Practical AI-enabled systems that improve team velocity, quality, and user experience
Predictable, high-confidence delivery with clear priorities and fewer surprises
A stable, secure, high-performing web platform with strong operational visibility
Faster, more self-serve content operations across marketing teams
Improved discoverability, engagement, conversion, and activation through better digital experiences
Practical AI-enabled systems that improve team velocity, quality, and user experience
Familiarity with AEO, GEO, SEO, structured content, and how AI assistants consume website information.
Experience supporting developer, infrastructure, observability, cloud, or open source audiences.
100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.