Contracts and Legal Systems Operations Manager| United States| Remote

Details

• Assist in the negotiation of Non-Disclosure Agreements, Master Service Agreements, and various vendor agreements as needed.
• Support the contracting process throughout the entire contract lifecycle from initial request to execution.
• Support the improvement of playbooks and form templates.
• Provide great client service and have the ability to escalate appropriately where required.
• Oversee and manage commercial tickets within the CLM system.
• Review executed commercial agreements to verify accurate metadata capture and ensure proper filing within the CLM system.
• Maintain and update contract workflows as needed to reflect evolving business and legal requirements.
• Lead and support initiatives to enhance contract workflows, driving efficiency, scalability, and process improvements.
• Manage and optimize the integration between CLM system and Salesforce.
• Partner with Legal Ops Senior Manager and Salesforce Administrators to identify, prioritize, and implement system enhancements and integration improvements.
• Oversee and monitor the migration of commercial agreements into the CLM system via Salesforce integration.
• Develop, generate, and maintain reports to support contract tracking, pipeline visibility, and legal team performance metrics.
• Enhance and maintain Legal Ops dashboard in Salesforce, ensuring data integrity and delivering insights to Legal Ops Senior Manager.
• Located in North America.
• Hold a bachelor's degree or equivalent.
• A professional with 4+ years of working with CLM and CRM systems, contract management, legal support and operations, or equivalent experience.
• Experienced in reviewing, drafting, and negotiating standard commercial contracts (SaaS experience is a plus), as well as system integrations.
• An excellent communicator and able to partner well with colleagues on the deal operations, legal, and procurement teams.
• Experienced with high growth private companies.
• Interested in working for a dynamic and agile technology business and excited to be part of a growing team.
• Organized and efficient with your time and tasks.
• Someone with a good sense of humor who enjoys collaborating with colleagues and working in a fast-paced, evolving environment.
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.