IT Systems Generalist

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Act as the first line of IT support for employees via Slack and our internal ticketing system
Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
Document processes and contribute to internal knowledge bases to improve self-service and transparency
Have 2-4 years of experience in IT support or systems administration
Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
Have a security-first mindset and understand the importance of access controls and audit trails
Enjoy solving problems for end users and improving their day-to-day experience with technology
Have experience with or interest in supporting compliance frameworks like SOC 2
(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems

Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first.
Granola takes notes during our interview calls so our team can focus on the conversation with you.

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