Global Head of Renewals- SaaS

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Lead and scale a centralized global Contract Management team (currently 9, will be 15+ by end of this year)
Hire, coach, and develop managers and individual contributors, evolving our current role definitions, performance standards, and career paths
Further refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline
Foster a culture of ownership, accountability, and principled decision-making
Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements

Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric
Ensure renewals are executed consistently and predictably, aligned with long-term customer and business value
Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g. Plus to Enterprise)
Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and clear visibility into NRR performance
Build scalable renewal processes cross functionally that support Ashby’s growth while maintaining a high-quality commercial experience

Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain our current high standards with regard to pricing guardrails, discounting frameworks, and approval workflows
Maintain consistency and rigor in commercial decisions while enabling thoughtful flexibility when warranted
Uphold Ashby’s strong pricing discipline as we continue to scale upmarket

As needed, oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs (in close partnership with Legal)
Ensure the team can confidently lead enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment

Do not enjoy building and managing leaders and teams (hiring and performance management are key to success in role)
Prefer execution without owning strategy, systems, or outcomes
Have not led renewal or post-sales revenue motions in a B2B SaaS at scale
Are uncomfortable partnering closely with Sales while maintaining clear ownership boundaries

30 min - Recruiter Screen with Recruiting
45-60 min - Interview with Kelsey
45-60 min - Interview with Alex
60 min - Practical Exercise & Presentation
Final Round: 1.5-2 hours30 min - Interview with Senior Leader30 min - Interview with CEO10 min - Closing Questions with Hiring Manager
30 min - Interview with Senior Leader
30 min - Interview with CEO
10 min - Closing Questions with Hiring Manager