Payment Operations Analyst

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Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads.
Support development of internal dispute tooling as operational infrastructure matures.

Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
Monitor flagged transactions through screening and decisioning tools; escalate blockers and maintain case records.
Track fraud loss trends across markets and game titles; surface emerging attack patterns before they scale.

Track authorization rates, payment success rates, decline codes, and fraud losses across processors and markets.
Own post-launch metric reviews for new payment methods against defined performance thresholds.
Build and maintain operational dashboards; flag anomalies before they become publisher-impacting incidents.

Serve as the operational point of contact for payment-related customer requests escalated by Customer Success.
Conduct deep dives into publisher payment performance, dispute trends, and fraud exposure — producing structured analysis that CS can use directly in publisher conversations.
Support publishers during payment incidents: root cause investigation, timeline reconstruction, and remediation communication.

Document operational workflows, maintain process runbooks, and identify automation opportunities.
Partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product or tooling improvements.

Dispute win rate and resolution turnaround time, measured per processor.
Fraud operations quality: false positive rate, detection rate, escalation accuracy.
PSR monitoring coverage: all active payment methods have defined review triggers and are tracked.
Reporting accuracy and on-time delivery.

5+ years in payments operations, fraud ops, or fintech risk — ideally at a PSP, Merchant of Record, or digital goods company.
Comfortable operating across multiple payment processors simultaneously; direct experience with global PSPs such as Stripe, Adyen, PayPal, or Razorpay preferred.
Understands dispute and chargeback mechanics at the card network level — Visa/Mastercard rules, not just tool navigation.
Strong analytical capability: can work across dashboards and data tools, build structured reports, and identify signal in noisy transaction data.
Detail-oriented and self-directing — this role operates with significant autonomy across a broad and growing operational surface.
Business-level English proficiency required, written and verbal.

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