Solutions Architect

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Solutions Architect | WithMira

Resumen del rol

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Running Value Stream Assessments for strategic accounts to identify where GitLab can improve their software development lifecycle
Designing and owning technical evaluation proofs of value and workshops that demonstrate modern software development lifecycle workflows with CI/CD, shift-left security, and generative AI

Engage with prospects and customers across LATAM, onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process
Collaborate with regional sales directors and account executives to shape and execute account strategies that drive GitLab adoption
Own technical evaluations, including proof of value activities, tender and audit responses, and the design and delivery of technical workshops
Serve as the Directly Responsible Individual on Customer Success Plans, ensuring technical risks are identified, addressed, and aligned to customer business outcomes
Build and maintain strong relationships with customer stakeholders so they become confident GitLab advocates within their organizations
Act as the customer advocate to internal teams by sharing feedback and insights with Product, Engineering, Sales, and Marketing
Maintain and deepen your expertise in GitLab and related technologies through training, certifications, and the creation of reusable technical examples for customers and partners
Educate customers of all sizes on the value of the GitLab platform, modern software development practices, continuous integration and continuous deployment, and cloud technologies
Run value stream assessments for key accounts with support from senior Solutions Architects to uncover opportunities for improvement and expanded GitLab usage

Ability to communicate clearly with technical and non-technical stakeholders across Latin America
Background in technical pre-sales, solution consulting, or information technology roles where you have supported a sales cycle or customer adoption journey
Experience with modern software development or operations practices and related technologies, including version control, CI/CD, and cloud-based environments
Understanding of the end-to-end software development lifecycle and how DevSecOps practices, including continuous integration and continuous deployment, support business outcomes
Ability to design and present technical solutions that address customer requirements, including running proofs of concept, workshops, and technical evaluations
Skill in building trusted relationships with customers and internal partners, and representing customer needs back to Product, Engineering, Sales, and Marketing
Ability to work independently in a remote, distributed team, manage multiple priorities, and adapt to different customer segments and industries
Openness to learning new technologies and approaches, with interest in applying transferable skills to the GitLab platform and its ecosystem