Pre-Sales Solutions Engineer- Europe

Contenido del rol extraído en secciones para revisar más rápido.

Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.
Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win.
Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs. Show, do not tell.
Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs.
Run security and compliance threads common in EMEA. Prepare crisp responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews.
Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly.
Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides.
Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.
Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.

Based in an EMEA time zone with strong overlap to customer business hours.
Excellent written and spoken English. Additional European languages are a strong plus.
Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency.

Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials.
Shadow strategic discovery and POC calls.
Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs.
Publish one internal field guide that clarifies a common EMEA pre-sales topic (for example data residency, telephony capture, or evaluation metrics).

Own two evaluations end to end with defined success criteria and timelines.
Serve as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection handling packs.
Take point on higher signal tickets related to your evaluations, coordinating fast fixes with Product, Engineering, and Support.
Deliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths.

Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.
Close at least one complex technical win with a measurable impact on revenue.
Lead one customer architecture workshop that documents a reference plan for production rollout or expansion.
Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact.

5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust. You can build POCs and tools that real users run.
Hands-on experience with modern cloud platforms. Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design.
Proven track record leading POCs for enterprise customers and earning the technical win.
Clear written and verbal communication across both technical and executive audiences.

Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.
Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability.
Strong understanding of authentication, authorization, and data residency topics that appear in EMEA enterprise reviews.
Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish.

Remote across EMEA with periodic regional meetups.
Close partnership with AEs, SAs, Product, and Engineering to support continuous coverage across EMEA, the Americas, and APAC.
Shared playbooks, defined escalation paths, and measurable SLAs.

Recruiter screen focused on experience, motivations, and logistics.
Hiring manager conversation focused on technical depth and customer impact.
Practical assessment that mirrors real work. Expect discovery, solution design, and a short hands-on exercise.
Panel interviews with cross-functional partners.
Simulated pre-sales engagement based on a case study, along with and architecture walkthrough of a past technical win. Show your approach to success criteria, trade offs, and outcomes.