Senior Technical Account Manager

Requisitos y responsabilidades

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Details

Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution.
Manage customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives.
Lead regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders.
Respond to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes.
You are able to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction.
Proactively monitoring customer health from a technical perspective
This role may be required to participate in a scheduled on-call rotation on occassional weekends to support customer escalations, critical incidents, and business continuity needs.
At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity products
You know how to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction
You have proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly) lambda@edge, Nginx and WAFs
HTTP protocol is no mystery to you
Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch
In-depth technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
You are a fast learner, curious, and autonomous
You are a team player and like to interact with other teams in the company
You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment
Familiarity with agentic or AI-assisted configuration tools and workflows

What’s in it for you?

Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace.
Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
A $100 annual allowance is provided for a leisure activity of your choice in Sports.
Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
Events & Team building: #We care and we have fun! We organize ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
Parent Care: Gifts & care packages to celebrate growing families.
PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
401 K eligibility + matching.