Senior Manager, Corporate Technology

Requisitos y responsabilidades

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Details

Own IT help desk end-to-end — equipment provisioning, break-fix, SLO definition, and continuous improvement until ticket deflection through automation hits 60%+.
Manage and mature the productivity stack — Google Workspace, Slack, email delivery, and the SaaS tools employees depend on daily.
Ship an IT strategy and capability roadmap within your first 90 days. Commit to it, execute against it, report on it.
Assess team performance and drive continuous improvement through coaching, process optimization, and effective personnel management.
Rationalize the SaaS stack in collaboration with the Business Applications team and other stakeholders — reduce complexity, cut spend, simplify the employee experience.
Stand up a real service delivery model — define SLOs for the core services the team owns, measure them, and hold the team accountable to them.
Expand the use of AI, automation, and managed services to deflect volume and free the team for higher-leverage work.
Be the cross-functional partner of record for IT — proactively find ways technology can make Engineering, GTM, and G&A teams more effective.
You know what "good" looks like because you've run an IT or corporate technology function at a high-growth startup and you've seen it firsthand.
Service delivery mindset — you think in SLOs, not tickets. Success means the rest of the company doesn't have to think about IT.
Deep Google Workspace and Slack expertise — not casual familiarity, but the configuration nuances a power user would never know.
Security-conversant — you understand the security implications of the tools you manage and can tighten things up without disrupting users.
Player-coach — you set strategy and you do the work. Comfortable in the weeds and in the staff meeting.
SaaS rationalization experience — you've cut a bloated stack before and driven adoption of fewer, better tools.
Genuine optimism and builder energy — this team needs a leader who's excited to build something, not someone here to triage indefinitely.
Irrational frustration with mediocre work — you set a high bar and you hold it.

About Us

We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

About Us

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

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