Senior Technical Account Manager

Details

• 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B Environment.
• Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey.
• Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
• Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Strong understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
• Ability to work independently in a remote-first environment, while collaborating cross-functionally.
• Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
• Experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
• Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.
• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
• Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
• Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
• Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
• Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact.
• Mentor junior team members, contribute to enablement, and shape scalable processes.
• Act as an escalation point for complex technical challenges and strategic accounts.
• Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).