Senior Renewals Specialist- EMEA

Details

• 4+ years of experience in renewals, account management, customer success, sales, or a related customer-facing role in a software or technology environment.
• Understanding of Software as a Service (SaaS) business models, recurring revenue, and customer retention principles.
• Experience managing renewal conversations, customer relationships, and contract timelines.
• Strong communication and interpersonal skills, with the ability to build trust with customers and internal partners.
• Ability to interpret data, identify trends, and use insights to support decision-making.
• Experience using Salesforce, Gainsight, or similar customer relationship management and customer success tools.
• Ability to work collaboratively across cross-functional teams.
• Experience using Artificial Intelligence (AI) tools to improve efficiency, streamline workflows, synthesize research, or generate customer insights.
• Manage the end-to-end renewal process for existing customer accounts, ensuring contracts are renewed accurately and on time.
• Partner with customers ahead of contract expiration to review renewal options, answer questions, and address potential concerns.
• Build and maintain strong customer relationships by understanding customer goals, usage, challenges, and opportunities.
• Identify retention risks early and work with internal partners to develop practical strategies to support successful renewals.
• Analyze renewal trends, license usage, and true-up requirements to inform customer conversations and account planning.
• Collaborate with Sales, Customer Success, Product, and other GTM teams to deliver a consistent and positive customer experience.
• Educate customers on the value of 1Password, including relevant product updates, features, and capabilities.
• Ensure renewal agreements are properly documented and aligned with company policies and processes.
• Share customer feedback and insights with internal teams to support product improvements and customer satisfaction.