Account Specialist, Growth

Details

• 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment
• Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)
• Ability to thrive in a fast-paced environment and adapt to changing priorities and demands.
• Create and deliver compelling sales presentations to prospective clients to achieve sales goals.
• Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way
• Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)
• Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner
• Strong interpersonal skills with a demonstrated ability in building customer relationships
• Preferred: Experience with 1Password or other password managers
• Preferred: Experience with Salesforce, Gainsight etc. or related
• Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions.
• Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.).
• Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner
• Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities
• Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures
• Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction
• Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed
• Utilize Salesforce to accurately manage, track, and report sales activities and results